BD Jaya9 Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to all members and visitors of the BD Jaya9 platform (bdjaya9.app). It clearly outlines what information is collected and why, how it is stored, who it may be shared with, and what rights you have.

By creating an account on BD Jaya9 or using this website, you are considered to have agreed to this Privacy Policy. It is worth taking a moment to read — we have written it in plain, accessible language rather than complex legal jargon.

BD Jaya9 collects two types of data — information you provide directly, and information generated automatically while you use the platform. Full details are listed below:

BD Jaya9 never collects your full bank account number, card number, or PIN — because payments are processed through mobile wallets, which do not require that information.

BD Jaya9 collects each piece of information for a specific reason. There is no practice of gathering unnecessary data here. The core reasons are:

• Account Management: For all login, security verification, and account-related activities.
• Identity Verification (KYC): To prevent multiple accounts per person and to verify identity for high-value transactions.
• Payment Processing: To confirm deposits and ensure withdrawals are sent to the correct account.
• Anti-Money Laundering (AML): To monitor suspicious transactions in accordance with the terms of our international license.
• Responsible Gaming: To analyze gaming patterns and provide support to members who may be at risk.
• Platform Improvement: To understand which games and features are used most — enabling us to deliver a better experience in the future.
• Security: Device and IP data is analyzed to detect account hacking and fraudulent activity.

BD Jaya9 does not sell your personal information. However, limited data may be shared in certain specific circumstances — and in each case, the reason is straightforward:

• Licensing Authority: Authorities may conduct audits under international gaming license regulations — this is a legal obligation.
• Payment Processor: Minimal data — such as transaction amount and wallet number — is shared with bKash, Nagad, or Rocket solely to process your transaction.
• Technology Partners: Game providers (Pragmatic Play, Evolution, etc.) can see gameplay data — but not your name or payment details.
• For Legal Requirements: Information may be disclosed in response to a valid court order or a lawful request from a law enforcement authority.
• Fraud Prevention Services: Trusted third-party fraud detection systems are used to ensure account security.

BD Jaya9 uses multiple layers of security to protect member data. The technology is kept as robust as possible:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted — from passwords to payment details.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login — so even if someone knows your password, they cannot access your account.
• Server Security: The servers storing your data are protected by firewalls, intrusion detection systems, and regular security audits.
• Staff Access Controls: Within BD Jaya9, only designated staff members with specific responsibilities are permitted to access member information.
• Session Management: Your account is automatically logged out after a period of inactivity to prevent unauthorized access.

That said, no one can guarantee 100% security on the internet — and we acknowledge that honestly. If you notice any unusual activity on your account, contact the Help Center immediately.

Cookies are small files stored in your browser. BD Jaya9 uses cookies — but only for limited, essential purposes. The cookies in use are listed below:

BD Jaya9 does not use third-party advertising cookies. You can disable cookies through your browser settings — however, doing so may affect login functionality and certain features.

BD Jaya9 does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory obligations:

• Active account data is retained for as long as the account remains open.
• Transaction records are typically retained for up to 5 years in line with gaming license requirements.
• KYC documents may be retained after account closure in accordance with regulatory requirements.
• Upon account closure, general profile data is deleted within 90 days.
• Support conversation records are kept for up to 1 year — useful for resolving any future disputes.

When a deletion request is made, BD Jaya9 removes all data that is not subject to legal retention requirements. If anything must be kept for legal reasons, you will be informed.

BD Jaya9 gives members meaningful control over their own data. The following rights are available to you — simply contact the Help Center to get the process started:

To exercise any of these rights, Help Center Contact us or support@bdjaya9.app. BD Jaya9 typically responds to such requests within 30 days.

BD Jaya9 is strictly for users aged 18 and above. There is no intention to collect or store data from anyone under 18, and active measures are in place to prevent it.

• Date of birth is verified at registration — sign-up cannot be completed by anyone under 18.
• In cases of doubt, users may be asked to verify their age using a national ID card or birth registration certificate.
• If any data belonging to a minor is collected by mistake, it is deleted immediately and the associated account is closed.

BD Jaya9 may update this Privacy Policy from time to time — due to changes in technology, the launch of new services, or legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will make reasonable efforts to notify active members via SMS or app notification. Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.